At e11bet, privacy is not fine print — it is part of the service. Here we explain in plain language what data we collect, why we need it, and what your rights are as a data subject under the Lei Geral de Proteção de Dados (LGPD).
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Six pillars that define our approach to privacy and data protection
All communication between your device and e11bet's servers is protected by 256-bit SSL — the same standard used by major digital banks like Nubank, Itaú, and Bradesco. No data is ever transmitted in plain text.
E11bet collects only the data strictly necessary to operate the platform, verify identity, and process transactions. We don't ask for information without a clear, specific purpose. Less data collected means less risk for you.
Your personal data is never sold, rented, or transferred to third parties for commercial or advertising purposes. e11bet has no business model based on monetizing user data.
E11bet operates in compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). All data collection, storage, and processing follows the principles established by the LGPD and the guidelines set by the ANPD.
Access to user data within e11bet is restricted to the minimum number of staff required for each role — with multi-factor authentication and full audit logs for every operation performed on personal data.
You can request access, correction, portability, or deletion of your data at any time. e11bet has up to 15 business days to respond to and fulfill data subject requests — no unnecessary red tape.
The LGPD grants you concrete rights over your personal data. Here is what you can request from e11bet
Request a full copy of all personal data e11bet holds about you, including what information was collected and how it is being used.
Update or correct any inaccurate or outdated information in your account. Some data can be corrected directly in your dashboard — other changes require contacting support.
Request the deletion of your personal data from e11bet's database. Full deletion may be limited where there is a legal obligation to retain data, such as financial records required under Brazilian law.
Receive your data in a structured, machine-readable format for transfer to another platform, as provided under the LGPD and ANPD regulations.
Object to the processing of your data carried out on the basis of e11bet's legitimate interest when that processing disproportionately affects your rights and freedoms.
Request a temporary suspension of the processing of your data while a dispute about the accuracy or legality of that processing is being reviewed by e11bet.
Find out which third parties your data may be shared with — such as payment processors and identity verification providers — and for what purpose.
You may withdraw at any time the consent you gave for data processing based on this legal ground. Withdrawal does not affect any processing carried out previously under valid consent.
To exercise any of these rights, contact us at contato@e11bet.net or via live chat. Response time: up to 15 business days.
This Privacy Policy explains how e11bet collects, uses, stores, and protects your personal data. By using the platform, you confirm that you have read and understood this document. If you have any questions, please contact support before registering.
For the purposes of the LGPD (Law No. 13.709/2018), the controller of personal data collected by the platform is e11bet, operator of the domain e11bet.net. The Data Protection Officer (DPO) can be reached at contato@e11bet.net for any questions related to the processing of personal data.
This policy applies to all users who access, browse, or register on the e11bet platform, regardless of the device used — mobile, tablet, or desktop.
E11bet collects only the data needed to operate the platform safely and with quality. The data collected is described below, organized by category:
| Category | Data Collected | Purpose |
|---|---|---|
| Sign Up | Full name, CPF, date of birth, email, mobile number | Account creation and maintenance; identity verification; fraud prevention |
| Verification (KYC) | Government-issued ID, selfie, proof of address | Compliance with legal obligations; anti-money laundering prevention; withdrawal processing |
| Financial | Pix key, bank details (excluding full account number), transaction history | Processing deposits and withdrawals; financial fraud prevention |
| Browsing | IP address, device type, browser, pages visited, session duration | Account security; unauthorized access detection; experience improvement |
| Behavioral | Betting history, games accessed, frequency of use | Responsible gambling monitoring; experience personalization; prevention of at-risk behavior |
| Communication | Support contact history, notification preferences | Customer support; ongoing service improvement |
E11bet does not collect unnecessary sensitive data — such as racial origin, religious beliefs, health information, or sexual orientation. The only sensitive data collected is what the law requires for identity verification purposes (photo ID and facial biometrics for KYC).
Every data processing activity carried out by e11bet has a legal basis under the LGPD. The primary bases used are:
E11bet does not sell, rent, or trade its users' personal data. Sharing with third parties occurs only in the situations described below, always with a specific purpose and appropriate contractual controls:
Some of e11bet's technology providers may be located outside Brazil. When this is the case, international data transfers are carried out with appropriate contractual safeguards — standard clauses approved by the ANPD or equivalent — to ensure your data receives protection consistent with the LGPD.
E11bet retains your personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations. General retention periods are as follows:
Once the applicable retention period has ended, data is securely deleted or anonymized so it can no longer be linked to a specific individual.
E11bet uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and maintain session security. The types of cookies used are:
You can manage your cookie preferences in your browser settings. Disabling essential cookies may affect how the platform functions. Analytics and preference cookies can be disabled without impacting access to e11bet's core features.
E11bet applies a comprehensive set of security measures to protect your personal data against unauthorized access, loss, alteration, or destruction:
No security system is 100% foolproof. In the event of a security incident affecting your data, e11bet will notify you and the ANPD within the timeframes established by the LGPD, with details about what happened, which data was affected, and what steps were taken.
The e11bet platform is intended exclusively for users aged 18 and over. e11bet does not intentionally collect, process, or store personal data from anyone under 18. Registration requires a CPF and date of birth, both of which are verified to confirm legal age.
If e11bet identifies that a user under 18 has created an account on the platform, the account will be immediately closed and all associated data will be deleted. If you suspect a minor is using the platform, please contact us immediately at contato@e11bet.net.
E11bet may update this Privacy Policy periodically to reflect changes in data practices, applicable legislation, or the services offered. When significant changes occur — ones that affect how your data is collected or used — you will be notified:
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you may request account closure before the effective date by contacting support.
This version of the e11bet Privacy Policy came into effect on January 2026 and supersedes all previous versions.
To exercise your rights as a data subject, get clarification on this policy, or report any privacy-related concern, please contact e11bet's Data Protection Officer (DPO):
The standard turnaround time for responding to data subject requests is 15 business days from receipt of the complete request — including all information needed to identify the data subject and process the request.
If e11bet needs more time to handle a complex request, you will be notified within the original deadline with a revised estimate. If you are not satisfied with the response, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) through the authority's official website.
E11bet believes privacy is a right, not a formality. That is why this policy was written in plain language — no unnecessary legal jargon. If anything is unclear, get in touch. Our team is ready to walk you through any aspect of our data practices in straightforward terms.
The most common questions about how e11bet handles user data
At e11bet, privacy and security are built into the product — not buried in the footer. Sign up for free, deposit from BRL 20.00 via Pix, and bet on Brasileirão, Copa do Brasil, UFC, and much more. Withdrawals processed in under 5 minutes.
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This is the current version of the e11bet Privacy Policy, published in January 2026. To exercise your rights as a data subject — access, correction, deletion, or portability — contact us at contato@e11bet.net with the subject line "LGPD". For more information about platform usage rules, please refer to our Terms and Conditions.